“SUPERIOR PROTECTION & CLEANING BY ALOHA VACATION RENTALS”
It is our goal to provide you with a fantastic experience while vacationing in one of our fine Maui properties. Besides offering you everything Maui has to offer with our superior accommodations, we want to make sure you also have a safe stay. During these trying times, we will be enhancing your safety by implementing extensive sanitation procedures:
CLEANING
The AVR housekeeping staff has been trained and we have re-vamped our existing cleaning programs to include even more rigorous sanitization and disinfection protocols. This includes:
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Airing out the units between guests.
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Sanitizing floors, countertops, showers, tubs, and ALL flat surfaces with disinfectant.
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Laundering all linens, blankets, and towels with detergent and bleach or disinfectant.
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Disinfecting “high touch” items such as hard surfaces, floors, lamps, doorknobs, keypads, light switches, remote controls, telephones, controls for appliances and electronics (washer, dryer, dishwasher, microwave, stove), toilets, faucets, shower controls, cabinet knobs/handles, drawer knobs/handles, countertops, air conditioner controls, and other surfaces.
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All staff (housekeepers, inspectors, maintenance persons) will be wearing masks and gloves.
CHECK-IN
At Rainbow Hale and Makena Aloha, you will have the option of being greeted virtually at the property via Face Time or a telephone call, OR by one of our staff who will wear a mask and gloves. This will reduce exposure.
At Papakea Resort, there will still be a central check-in at the office so that you can get your unit keys and a parking pass. Additional sanitation procedures have been implemented for the check-in area and the staff there will be wearing masks. You will be required to wear a mask at check-in. Once you are checked into your unit, you will not have to go back to the office until the day you check out.
FOR YOUR PROTECTION
We know it might be difficult to travel with cleaning supplies and disinfectants, AND they may be temporarily in short supply on Maui, so, for your stay, each unit will be stocked with:
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One (1) pair of rubber gloves
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One (1) sponge
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Liquid dish soap
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Dishwasher tablets
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Bar soap
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Can of spray disinfectant (similar to Lysol)
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Antibacterial wipes
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2 rolls of paper towels
GUEST SERVICES
While on Maui, you may explore the island as little or as much as you desire. For those wishing to limit their contacts, the following services are available:
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In the office lobby at the Papakea Resort, Expedia has a concierge available to assist you with booking ANY type of vacation experience that you desire, without having to travel off property.
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Groceries can be delivered to your property via several island services.
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Meals from many restaurants can be ordered and delivered to you at the property.
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We are available to assist with any problems/issues that may arise.
RE-BOOKING
We are in unprecedented times and we want to help give you peace of mind when you plan your next vacation. For all reservations booked after July 1, 2020, we will deposit 100% Future Stay Credit in your name if you cancel a booked reservation 30 or more days before checkin if cancellation is because of one of the following reasons:
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Hawaii has a quarantine period in place (does not apply if a test will allow you to avoid the quarantine).
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All flights to Hawaii are cancelled
You may redeem the credit for any new available days with a check-in date of up to 12 months after the day your credit is issued. All credits should be applied to a rescheduled reservation no later than 9 months after the day your credit is issued. After this time, the credit amount will be forfeited. If you change your trip and the updated reservation costs more than your original one, you will be required to pay the difference. Standard contract terms apply for any other cancellations.
Q) If I book through the website, where may I view the Rental Agreement?
A) You may view it HERE.
Q) If I buy the travel insurance, where can I see the full contract?
A) You may view it HERE.
Q) Where may I view the damage insurance contract?
A) You may view it HERE.